You have the right to cancel an order within seven working days of purchase or within seven working days of receipt of the goods (whichever is the longer). Should you wish to cancel your purchase within the seven days of receipt, please ring ASAP on 01772 708433 Prior to dispatch please contact us in writing, either via the CONTACT US FORM, email, telephone cancellations are not accepted. All items must be appropriately packaged and sent within seven working days of receipt, unused in their original packaging in a saleable condition with the invoice and returns number.
Please wrap the product carefully to avoid damage and goods must be returned using either recorded delivery, registered post or by courier.
If we have already dispatched the goods to your delivery address, unfortunately we can not provide a full refund until the products are received back to us in resaleable condition.
Any refund will be in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice.
Shipping and Handling charges cannot be refunded for
(1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) orders cancelled after the goods have been shipped. Underlay4U reserves the right to charge shipping for items dispatched, subsequently lost by the delivery agent and then cancelled. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.
If the driver is unable to deliver the goods to you, your order will be returned to Underlay4u and we will then wait for you to contact us before we refund you your money less the return postage cost.