We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier.
Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by you. Cost of return of goods cancelled after dispatch will be borne by you.
You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) orders cancelled after the goods have been shipped. Underlay4U reserves the right to charge shipping for items dispatched, subsequently lost by the delivery agent and then cancelled. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.
If there is a refusal of delivery of the goods or if you do not respond to the card left by your driver, your order will be returned to us and we will then wait for you to contact us before we refund you your money less the return postage cost.
If there is a refusal of delivery or if you do not respond to the card left by your driver, your order will be returned to Underlay4U and you will be charged for the return of the order. Items returned to us a second time will be refunded less £10.00 administration charge.
You have the right to cancel an order within seven working days of purchase or within seven working days of receipt of the goods (whichever is the longer). Should you wish to cancel your purchase within the seven days of receipt, please ring ASAP on 01772 708433 Prior to dispatch please contact us in writing, either via the CONTACT US FORM, email, telephone cancellations are not accepted. All items must be appropriately packaged and sent within seven working days of receipt, unused in their original packaging in a saleable condition with the invoice and returns number.