Customer Notice

All orders delivered by DX Freight are between the hours of 8am to 6pm.

You will receive a text message / email from DX the day before the delivery.

Delivery Times: Between 8.00 am and 6.00pm.
No delivery time can be given, however if you provide your email when you place the order in the text box provided - we will confirm on the day of delivery with an e-mail that your goods are out going to be delivered that day.

 

NEXT WORKING DAY DELIVERY

All items that are in stock and ordered before 2.00pm Monday - Friday will be delivered the next working day.

For orders placed after 2.00pm, over the weekend or a Bank Holiday, items will be dispatched on the next working day for delivery on the following day.

Next working day items are delivered as standard throughout the mainland UK except for the following:-

-Highlands - Grampian -

Together with the following postcodes:- AB; IV; KW: PH15-44; PA20-78, FK19 upwards
These are 3/5 working day deliveries.

AB; IV; KW: PH15-44; PA20-78, FK19 upwards Extra Over Cost £15.99 + VAT

Highlands - Grampian areas Extra Over Cost £15.99 + VAT

Scottish Islands Extra Over Cost £37.00 +VAT

We are sorry to inform, that we no longer deliver to the Isle of Man, Isle of Wight, Northern island and the channel Islands

All other Standard UK areas as below:

Between £0.00 and £10.00.. £9.95 per order +VAT

Between £10.01 to £15.00... £10.95 per order +VAT

Between £15.01 to £35.00... £13.95 per order +VAT

Between £35.01 and £50.00...... £14.95 per order +VAT

Between£50.01 and £65.00...... £16.95 per order +VAT

Between£65.01 and £85.00...... £17.50 per order +VAT

Between £85.01 and £125.00.... £19.95 per order +VAT

Between £125.01 and £175.00...£24.95 per order +VAT

Over £175.01 £34.99 per order +VAT

FAILED DELIVERY

In the event of a failed delivery on the first attempt, the recipient will be left a card asking them to contact the depot to re-arrange delivery.

The undelivered consignment will be held at local depot for a further three days only, but if the depot is not contacted within this time scale the consignment will be sent back to us and further charges will be incurred by you the customer for redelivery.

Important

Any instructions given to the carrier by the customer, in respect of delivering the consignment without the customer inspecting and signing for the goods, will result in the carrier and underlay4u rejecting any claims for damages or compensation.

Please ensure that your goods are inspected, prior to signature. Once the goods have been signed for in "Good Condition” the carrier and Underlay4U will reject any claim for damages or compensation.

All consignments are delivered by DX Freight and it is imperative that you the customer are available to sign for the goods upon delivery . Any damage or short delivery should be reported to us within 24 hours of receipt of delivery.